Aluguard Doors & Windows Refund & Return Policy

We accept order cancellation before the product is shipped or produced. If the order is canceled before the order enters the production you will get a full refund.

Restocking Fee:
We reserve the right to charge a restocking fee on items to account for the additional cost incurred for original shipping and handling. 

We cannot refund item(s) that are*:
- Scratched, broken, used, or with missing or replaced parts
- Special order, final sale or "non-returnable" as identified on original web listing or by sales representative
- Damaged in return shipping process due to lack of proper packaging and padding

In order for your purchase to be refunded, item(s) must be:
- Received within 7 days of the return authorization approval (details below)
- In new, re-sellable condition; proper packaging and padding is responsibility of the customer
- In full entirety: all parts, screws, hardware, etc. included. No missing parts.
- Shipped with an Aluguard pre-approved Return Authorization (RA). (Details below.)

*We reserve the right to refuse full or partial refunds on purchases. If a returned item is received in unsellable condition, and has been deemed non-refundable, we can ship it back, If you wish, at your expense.

How To Obtain A Return Authorization (RA):

- Within 7 days after you take delivery of goods , please send a message to the returns department with the following information:

• Name
• Sales order number
• Item # that you wish to return (if more than one part on order)
• Reason for your return
• Email and phone number we can reach you at
• If you received the wrong part or it is damaged, please include a photo

- Pack your purchase securely in a box with appropriate packing to ensure the safe return of our product, and mail it to:
Aluguard Doors & Windows
Songgang Commercial Avenue，
ShiShan Town, Nanhai District,
Foshan City, Guangdong Province, China

- Once we receive your return in the mail, it may take up to 7 business days to process the return and issue a refund if it applies. If everything is received in good condition, you will receive a refund minus the original shipping and / or other charges.

We do not process exchanges. You will be charged for the new order when placed and refunded for the original order when returned.

Aluguard Errors

We do our best to ensure that you receive the correct parts you purchased in pristine condition; however, mistakes sometimes happen. If you are returning an item due to an error on our part, please let us know.

If a Damaged part is being returned we require a photo of the damage, to file claims with the carrier and to determine if Aluguard Doors & Windows needs the part returned. Our customer service associate will arrange for your order to be replaced and/or refunded as quickly as possible.

Cancellation Policy For Items Purchased On cnaluguard.com：

 If your order has already been shipped, we cannot cancel the order, but we are happy to issue you a refund through the returns process as described above.

If your order is a “special order” product and we have already placed the order with our distributor, we may not be able to cancel the order or issue a refund.